Conflict Resolution Training - Adelaide

Conflict Resolution Training Adelaide

Presentation Transcript to accompany Course Module by Dr. Marcus Clarkson

Course Overview

Congratulations, you have entered an education that will provide you with the knowledge and skills you need to handle workplace grudges. This course will guide you through every stage of conflict resolution, from understanding difference and tension within a team or Organisation, to dealing with the contributing factors of such tension and engage in techniques to assist your team in minimising or avoiding this type of conflict in the future.

Having worked with Businesses all over Adelaide and Australia for many years, I have seen disputes eat away at productivity, morale and see good people walk away from businesses all too often. But I have also witnessed the incredible change that happens when teams learn to address differences constructively.

This is a skills based, experiential mediation training. Instead of theory, we will be exploring real life scenarios that you are likely to come across in your office. You'll walk away with a set of tested tactics you can use straight away as well as the confidence to have those tough conversations that everyone has been putting off.

Learning Outcomes

At the end of this course, candidates will be able to:

Identify and Assess Conflicts

Identify those early warning signs of simmering tensions in the workplace

Differentiate between healthy debate in the workplace and damaging conflict

Evaluate the extent and perceived seriousness of workplace disputes

Lei Weinstein Pain and Disagreements , A Match Made in Workplace Heaven!

Apply De escalation Techniques

Use tactics that have been tested and tried in order to cool things down

Employ good communication skills to lower emotional heat

Channel aggressive or defensive actions into constructive discussion

Maintain professional composure under pressure

Facilitate Resolution Processes

Mediate disputes during formal or structured conflict resolution process

Provide a balanced perspective and lead the parties to a common ground

Aid participants in distinguishing between fact and emotion

Provide for productive, honest dialogue in safe settings

Prevent Future Conflicts

Set up the communication guidelines and expectations

Constructive feedback therefore should prevent misunderstandings

Develop team dynamic that promotes early problem solving

Develop accountability mechanisms to sustain progress

What You Will Learn

Module 1: Working with Conflict Learn to distinguish between constructive disagreement and damaging conflict. We will delve in to some of the biggest offenders in Australian workplaces and how cultural influences, generational divides and communication styles are aspects that cause tension in the workplace.

Module 2: Early Intervention Strategies Identify how to recognise pending conflict before it erupts. You'll discover actionable strategies for addressing concerns effectively but directly, how to deal with sensitive personalities, and when and how to get HR or higher ups involved.

Module 3: De escalation Mastery Learn the skills to charm tough customers. This unit deals with verbal and non verbal communications, active listening, and techniques for re focusing emotional discussions to problem solving oriented discussions.

Module 4: Some Mediation Skills Gain the ability to assist people to resolve their conflicts. Discover step by step mediation procedures, how to keep impartiality, how to seek out points of agreement and how to manage power imbalances between disputants.

Module 5: Navigating Difficult Conversations Gain confidence to discuss tough subjects with ease and professionalism. Learn practice scripts for common situations, how to give feedback people can hear, and how to deliver negative feedback while keeping relationships intact.

Lesson 6: How to Build Teams that Thrive in Conflict Build a corporate culture that has value laden disagreements. Discover how to create guidelines for your team, set feedback systems in place and also create communication protocols so issues don't develop into crises.

Module 7: Follow up and Immediation Make sure agreements stick with the right kind of follow up and adaptation. Learn how to set up accountability systems, how to schedule check ins, and how to modify agreements when life shifts.

Training Methods

This class blends hands on workshops, role playing scenarios, case studies, and group discussions. Delegates will have the opportunity to try out new skills in a safe environment and to getting personalised feedback on how they resolve conflict in their own way.

Summary

Conflict is inevitable in the workplace, but toxicity is not. This is an informative training that will give delegates practical ready for use tools to deal with conflict in a professional and effective manner. Whether it's personality clashes, resource struggles, or communication breakdowns, you'll have the confidence and skill set to ensure positive results.

The investment in conflict resolution puts gains in enhanced team morale, higher productivity, and less staff turnover. And most important, you'll gain the ability to shape cultures where people feel heard, respected, and valued, even if they disagree.